Refund Policy

Yalla Hack – UAE Legal Compliance

Last Updated: January 4, 2026

At Yalla Hack, we operate in accordance with the laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.

Transparency, fairness, and customer trust are core values of our company. This Refund Policy explains your rights and our obligations clearly and professionally.

Refund Eligibility – 2-Day Policy

⏰ 48-Hour Refund Window

In compliance with UAE consumer protection standards, Yalla Hack offers a limited 2-day (48-hour) refund policy from the date of purchase.

A refund request will be considered only if all the following conditions are met:

  • ✓ The request is submitted within 48 hours of purchase
  • ✓ The service, training program, or digital product has not been substantially accessed, used, or consumed
  • ✓ No certificates, credentials, lab access credentials, or official deliverables have been issued
  • ✓ The request does not involve customized, enterprise, or bespoke services

⚠️ Important Notice

After the 48-hour period, all purchases are considered final and non-refundable, as permitted under UAE law for digital and professional services.

Non-Refundable Services

Under UAE regulations, refunds are not applicable to certain categories of services and digital content once delivery or access has begun.

The following are NON-REFUNDABLE:

✗ Training programs, bootcamps, sprints, or workshops that have started
✗ Digital content, labs, portals, or downloadable materials once accessed
✗ Customized cybersecurity services, consulting, assessments, or audits
✗ Certification fees, exam fees, or issued certificates
✗ Promotional, discounted, or special-offer purchases
✗ Corporate, government, or enterprise contracts

How to Submit a Refund Request

Eligible refund requests must be submitted formally:

📧 Email: support@yalla-hack.net

Subject: Refund Request – Yalla Hack

Please include:

  • • Full name
  • • Order number or invoice reference
  • • Date of purchase
  • • Reason for the refund request

Our team will review the request in accordance with UAE regulations and respond within 3–5 business days.

Refund Processing & Timelines

  • ✓ Approved refunds will be issued via the original payment method
  • ✓ Processing timelines depend on banks and payment providers operating in the UAE
  • ⚠ Any applicable third-party transaction or gateway fees may be deducted

Consumer Rights & Fair Use

This policy is designed to:

  • ⚖️ Protect consumers under UAE law
  • 🛡️ Safeguard Yalla Hack's intellectual property
  • 🤝 Maintain fairness across students, universities, and enterprise clients

The 2-day evaluation period allows customers to assess suitability while ensuring the sustainability and quality of our premium cybersecurity offerings.

Dispute Resolution

If a dispute arises, Yalla Hack is committed to resolving matters amicably and professionally.

If necessary, disputes may be escalated in accordance with:

  • • UAE Consumer Protection regulations
  • • Relevant economic department or competent UAE authority

Policy Updates

Yalla Hack reserves the right to update or modify this Refund Policy at any time to remain compliant with UAE laws. Any updates will be published on our official website.

Contact Information

📧 Email: support@yalla-hack.net

🌐 Website: www.yalla-hack.ae

Yalla Hack – UAE

Empowering cyber resilience with trust, compliance, and excellence.